Terms & Conditions

1. Credit status

This status may be cancelled by Gasworks Ltd. at any time, in its absolute discretions, Gasworks Ltd. is not satisfied as to the credit status of the customer.

2. Availability of Goods

If any goods or appliance required are not available to Gasworks Ltd. through their normal supplier and the customer is unwilling to accept available alternatives, this contract shall be cancelled without further liability to Gasworks Ltd.

3. Site Survey

If following an inspection by Gasworks Ltd., Gasworks Ltd. are of the opinion that additional work is necessary for the proper installation to the system in accordance with the specification or that the works proposed are not sufficient to provide an adequate heating system Gasworks Ltd. shall produce a new quotation for all the works necessary to complete proper installation of the system.
The customer may then within 28 days either:-
i) Accept the quotation; or
ii) Cancel the contract, in which case Gasworks Ltd. will, restore the property, as far as reasonably practicable to its original condition, without any further liability on Gasworks Ltd.


If during a job, Gasworks Ltd. find further work to be carried out which was unforeseen, unavoidable, or not included in the original quote, Gasworks Ltd. will charge and additional amount at standard current rates.

4. Subcontractors

Gasworks Ltd. reserves the rights to employ such subcontractors as they may nominate so to carry out the work.

5. Unavoidable damage

Responsibility on the part of Gasworks Ltd. for damage consequent upon proper execution of the work shall be limited to making good.

6. Customers responsibilities

The customer will be responsible for:-
a) Clearing the roof space of any obstructing stored articles where installation or other work is to be carried out in the roof space;
b) Clearing furniture, carpets and other floor coverings from the site of work and their subsequent replacements;
c) Painting of radiators, pipes and other fittings, the removal and reinstatement of decorations, tiling, plasterwork and existing cabinets
d) Lifting and replacing parquet, rubber, tiled hardwood, concrete or other special flooring;
e) Provision of electric power driven tools for the testing of equipment, also providing suitable fused spurs for electrical appliance installation where necessary;
f) Loss of damage of Gasworks Ltd. materials on site due to the negligence of the customer;
g) Obtaining any necessary licenses, authorities or permission for the work to be carried out;
h) Providing unrestricted access to the site;
i) Disposal of any materials and packaging in connection with works carried out;
j) To ensure the site is a safe environment, to comply with the health & safety at work act 1974.

7. Power flushing – your existing central heating system.

Please note that every effort will be made to ensure that when this work has been carried out your system operates more effectively. Gasworks are however, unable to guarantee this procedure will be fully effective, as other factors may be contributing to the ineffectiveness of the installation, for example, incorrect installation of system (pipework), central heating boiler not working efficiently due to large deposits of rust, scale or debris existing in the system which the power flush machine would be unable to remove. Gasworks will, in this situations, still require payment in full priory to the engineer leaving the premises.

8. Asbestos and other hazards

Gasworks Ltd. is not licensed under the Asbestos (licensing) Regulations 1983 and are therefore not allowed to handle certain work affected by asbestos. To the best of customer’s knowledge, there is no asbestos or any other hazardous conditions existing in the premises. If such materials or conditions are found the customers shall be responsible for their removal and any additional costs of dealing with them.

9. Severe weather

While certain pipe work, materials and sundries installed in accordance and to comply with any manufacturers specifications and/or to comply with the current Gas Safety regulations, Gasworks Ltd. does not accept liability for any damage to the work or the customers premises and property caused by severe weather conditions or any consequential loss arising there from. This includes any interruption to work schedules caused by bad weather due to health and safety reasons. Gasworks Ltd. will accept no liability or responsibility for frozen condense pipes that have been installed in accordance with the manufacturer’s specifications or changes in weather conditions.

10. Deposits/Special Orders

Any condition of warranty expressed or implied is restricted to boiler and materials detailed in the specification and the installation thereof. No liability is accepted for existing defects in systems to which additions are made. All specials orders, made- to-measure items and non-stock products cannot be cancelled for any reason once order has been placed with the manufacturer. These items must be paid for in full and are non-refundable.

11. Materials

All materials supplied and installed remain the property of Gasworks Ltd. until the customer or his agent has made payment in full. All natural materials may vary in colour and texture from those displayed in our showroom.

12. Deposits

Deposits are non-refundable. Gasworks Ltd. will pass the restocking charge of individual manufacturer’s terms and conditions of items and goods returned due to cancellations.

13. Payment

Payment in full due strictly upon completion of work unless previously agreed in writing. If payments exceed 30 days Gasworks Ltd. reserves the right to charge interest on a daily basis at 4% above the current base rate of Barclays Bank PLC. Gasworks Ltd. will accept payment of accounts by credit card subject to a 2% surcharge. Any overdue payment(s) will be subject to an administration charge of £25 for each correspondence or communications (verbal or written). Any promotion or special offer by Gasworks can only be redeemed once full payment has been paid in cleared funds.

14. Warranty

Gasworks Ltd. agrees at its option to make good by replacement or repair, defects in such goods, which arise, solely from faulty materials or workmanships within 12 months of installation of new product. All labour work warranted for a period of 28 days. (E&OE)

15. Complaints procedure

Any complaint or problem that may arise with our workmanship or conduct of any Gasworks Ltd. employee must be reported within 28 days in writing of the said incident. The company will investigate all complaints and respond in the appropriate manner upon conclusion of the investigation. All complaint’s should be sent to; Customer Services Department, Gasworks Ltd, 299 Southampton Road, Southampton, Hampshire SO15 3HU.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 881 2929 or via their website

Gasworks Limited
Registered in England
299 Shirley Road


SO15 3HU

02380 783031



299 Southampton Road, Southampton,
Hampshire, SO15 3HU


4 Merriemead Parade, Beaulieu Road,
Dibden Purlieu, Hampshire, SO45 4PY


As a company we endeavour to work to the highest standards possible, maintaining good work ethics and professionalism to ensure customer satisfaction.

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Contact Us

Southampton 02380 783031
Winchester 01962 877735
New Forest 02380 840257
Salisbury 01722 580122
Portsmouth 02392 006430

Southampton Showroom

299 Shirley Road
Southampton, SO15 3HU

New Forest

02380 840 257

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