Terms & Conditions
- Credit status
This status may be cancelled by Gasworks Ltd. at any time, in its absolute discretion Gasworks Ltd. is not satisfied as to the credit status of the customer.
- Availability of Good
If any goods or appliance required are not available to Gasworks Ltd. through their normal supplier and the customer is unwilling to accept available alternatives, this contract shall be cancelled without further liability to Gasworks Ltd.
- Site Survey
If following an inspection by Gasworks Ltd., Gasworks Ltd. are of the opinion that additional work is necessary for the proper installation to the system in accordance with the specification or that the works proposed are not sufficient to provide an adequate heating system then Gasworks Ltd shall produce a new quotation for all the works necessary to complete proper installation of the system. The customer may then either:- Accept the quotation; or Cancel the contract, in which case Gasworks Ltd. will, restore the property, as far as reasonably practicable to its original condition, without any further liability on Gasworks Ltd.
3a. If during a job, Gasworks Ltd. find further work to be carried out which was unforeseen, unavoidable, or not included in the original quote, Gasworks Ltd will then provide an additional quote to the customer informing them of the cost at current standard rates. The customer may then either: Accept the quotation or Cancel the contract up to that point and pay all monies owned to Gasworks Ltd.
Gasworks Ltd reserves the rights to employ such subcontractors as they may nominate so to carry out the work.
Gasworks Ltd Engineers are all fully qualified Gas safe Registered. Qualifications can be located at: www.gassaferegister.co.uk.
- Unavoidable damage
Responsibility on the part of Gasworks Ltd. for damage consequent upon proper execution of the work shall be limited to making good.
- Customers responsibilities
The customer will be responsible for:-
Clearing the roof space of any obstructing stored articles where installation or other work is to be carried out in the roof space; Clearing furniture, carpets and other floor coverings from the site of work and their subsequent replacements;
Painting of radiators, pipes and other fittings, the removal and reinstatement of decorations, tiling, plasterwork and existing cabinets’
Lifting and replacing parquet, rubber, tiled hardwood, concrete or other special flooring;
Provision of electric power driven tools for the testing of equipment, also providing suitable fused spurs for electrical appliance installation where necessary;
Loss of damage of Gasworks Ltd. materials on site due to the negligence of the customer;
Obtaining any necessary licenses, authorities or permission for the work to be carried out;
Providing unrestricted access to the site;
Disposal of any materials and packaging in connection with works carried out
To ensure the site is a safe environment, to comply with the health & safety at work act 1974
- Power flushing – your existing central heating system.
Please note that every effort will be made to ensure that when this work has been carried out your system operates more effectively. Gasworks are however, unable to guarantee this procedure will be fully effective, as other factors may be contributing to the ineffectiveness of the installation, for example, incorrect installation of system (pipework), central heating boiler not working efficiently due to large deposits of rust, scale or debris existing in the system which the power flush machine would be unable to remove. Gasworks will, in this situation, still require payment in full prior to the engineer leaving the premises .This does not affect your statutory rights.
- Asbestos and other hazards
Gasworks Ltd. is not licensed under the Asbestos (licensing) Regulations 1983 and are therefore not allowed to handle certain work affected by asbestos. To the best of customer’s knowledge, there is no asbestos or any other hazardous conditions existing in the premises. If such materials or conditions are found the customers shall be responsible for their removal and any additional costs of dealing with them.
- Severe weather
While certain pipe work, materials and sundries installed in accordance and to comply with any manufacturer’s specifications and/or to comply with the current Gas Safety regulations, Gasworks Ltd. does not accept liability for any damage to the work or the customer’s premises and property caused by severe weather conditions or any consequential loss arising there from. This includes any interruption to work schedules caused by bad weather due to health and safety reasons.
Gasworks Ltd. will accept no liability or responsibility for frozen condense pipes that have been installed in accordance with the manufacturer’s specifications or changes in weather conditions.
- Deposits/Special Orders
Any condition of warranty expressed or implied is restricted to boiler and materials detailed in the specification and the installation thereof. No liability is accepted for existing defects in systems to which additions are made. All specials orders, made- to-measure items and non-stock products cannot be cancelled for any reason once order has been placed with the manufacturer. These items must be paid for in full and are non-refundable. This does not affect your statutory rights regarding damaged good etc.
All materials supplied and installed remain the property of Gasworks Ltd. until the customer or his agent has made payment in full. All natural materials may vary in colour and texture from those displayed in our showroom.
Gasworks Ltd will pass the restocking charge of individual manufacturer’s terms and conditions of items and goods returned due to cancellations and all reasonable losses due to Gasworks Ltd. We will charge for any cancelled calls or visits where the customer has given less than 24 hours’ notice, at our standard rates.
Payment in full due strictly upon completion of work unless previously agreed in writing. If payments exceed 30 days Gasworks Ltd. reserves the right to charge interest on a daily basis at 3% above the current base rate of Barclays Bank PLC.
Gasworks Ltd. will accept payment of accounts by credit card subject to a 2% surcharge. Any overdue payment(s) will be subject to an administration charge of £25 for each correspondence or communications (verbal or written).
Any promotion or special offer by Gasworks can only be redeemed once full payment has been paid in cleared funds.
Gasworks Ltd. agrees at its option to make good by replacement or repair, defects in such goods, which arise, solely from faulty materials or workmanship within 12 months of installation of new product. All labour work warranted for a period of 28 days. (E&OE) This does not affect the customer’s right of redress under the Consumer Rights Act.
- Complaints procedure
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognize that there may be a time where our customers may not be completely satisfied. To ensure that we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction As soon as possible after the completion of the works, please inspect the works to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Either call us on 02380 783031, or email us at email@example.com
Write to us at: Customer Complaints Department, Gasworks Ltd, 299 Shirley Road, Southampton, SO15 3HU.
We will aim to respond within 14 days of receiving your complaint and where possible will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of that we cannot remedy your complaint to your satisfaction and you may wish to refer your complaint to them. If you wish to do so please contact which? Trusted Traders in the first instance on 0117 981 2929.